Refund Policy

Effective Date: 03-09-2025

At IppoHost, we aim to provide reliable and high-quality digital services. If you are not satisfied with your purchase, you may be eligible for a refund under the conditions outlined below.

1. General Guidelines

• Refund requests must be submitted in writing to billing@ippohost.com.

• Refunds will only be issued to the original payment method used during purchase.

• Refunds, once approved, will be credited within 7–10 business days.

• Transaction fees, taxes, and payment gateway charges are non-refundable.

2. Hosting Services

• Shared Hosting: Eligible for a refund within 15 days of purchase if you are not satisfied.

• VPS Hosting: Non-refundable once provisioned. VPS involves resource allocation that cannot be reversed.

• Reseller Hosting: Non-refundable once activated.

• Dedicated Hosting: Non-refundable once provisioned, as servers are allocated specifically to your account.

3. Domain Services

• Domain Registrations, Renewals, and Transfers are non-refundable once successfully processed.

• This rule is in accordance with ICANN (Internet Corporation for Assigned Names and Numbers) and registry policies.

4. SSL Certificates

• SSL Certificates are non-refundable once issued by the Certificate Authority (CA).

• If an SSL cannot be issued due to a technical error on our part, a refund or replacement will be considered.

5. Refunds Not Applicable

Refunds will not be provided if:

• The service was suspended or terminated due to violation of our Terms & Conditions or Acceptable Use Policy.

• Refund is requested after the applicable refund period.

• The purchase was made using promotional credits, free trials, or discounts.

• Service downtime or interruptions occur due to third-party issues, external attacks, or user misconfigurations.

📩 For Refund Requests: billing@ippohost.com